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Frequently Asked Questions
Have any questions about our products, delivery or shopping online with us?
You can find helpful answers to many common questions we’re asked in the FAQ section below.
Feel free to contact us if you wish to check what retail outlet in your locality stocks our products.
If your local pharmacy for example, happens to be out of stock of the product you require, they can call us directly on your behalf and we will have it to them by next day delivery.
Frequently Asked Questions
Please read our FAQ before sending us a message.
Our opening hours are
Monday – Friday from 9am to 5pm.
We do not close for lunch so feel free to ring us anytime.
There is no need to create an account on our site.
You are welcome to proceed as a Guest.
We accept payments via Stripe, the secure payment processing platform and via Paypal.
Paypal is the easiest way to make payments online. While checking out you will be redirected to the Paypal website.
After a successful Paypal payment, a payment advice will be automatically generated to Pharmaher’s system for your order.
Its fast, easy & secure.
Yes of course. You do not need a Paypal account to pay via the Paypal system. All you need is any Debit/Credit card that is supported by Paypal.
Pharmaher Healthcare uses SSL security on the website. SSL is an encryption method for online security which is used to secure data such as transactions, customer data etc.
Additionally, payment transactions are transferred via PayPal’s secure site, so both your personal data and payments data are safe.
Stripe is a PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. They make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
We aim to dispatch you order within 2 working days, subject to your product being in stock,
Please allow 5 working days for receipt of goods ordered.
Please be aware that products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.
We use a courier company to deliver our products. Our delivery partners DPD are responsible for the prompt delivery of your goods.
We aim to deliver within 5 working days of placing your order.
We offer free delivery on all orders €30 or over in value. There is a charge of €6.99 on any order under €30.
Right to Cancel
If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to return the ordered item. You can let us know by either (i) returning the items within the 14 day period at your own cost or 2) by contacting us regarding your desire to return the items within the 14 day period:
Call: 041 9882255 (Mon – Friday 9am to 5pm)
Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging.
Items must be returned in the condition you received them. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).
You can return your items either by post or courier. Returns must be received by us within 14 days of you notifying us that you wish to return your items.
To return items by post or courier, please repackage them carefully and send them back to
Returns Department, Pharmaher Healthcare Ltd, 12E Duleek Business Park, Duleek , Co Meath, Ireland A92 Y594
No responsibility can be accepted or items that are lost in transit so it is recommended that all items are returned via recorded delivery. Returns are at your own cost.
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and can take up to 5 business days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on returns of part-orders. If you do not receive your refund within 14 days of us receiving the returned items, please contact firstname.lastname@example.org
In the unfortunate event that any item that we have supplied is faulty or has been damaged in transit, please contact us as soon as possible after receiving the item. We will require details of the damage or fault and also the order reference number relating to the item. If you contact us within 30 days and supply the requisite information, we will either refund the cost of the item (including any delivery charges incurred) or replace or repair the item free of charge. This does not apply to items that have failed due to wear and tear.
A notification of damaged or faulty products after 30 days from the date of delivery will be considered on a case by case basis. A full refund or replacement is not guaranteed after the expiry of the 30 day period. Any goods notified to us as being damaged or faulty after 6 months from the date of delivery will not be refunded or replaced.