Customer Service

Ordering From Us

We can only accept orders from and despatch orders to addresses in Ireland and Northern Ireland.
 
You must be aged 18 or over to order products from our website. By placing an order, you are confirming that you are at least 18 years of age.
 
We only sell items to consumers. You agree not to use any item purchased from this website for commercial, business or re-sale purposes.
 

Pricing

All prices on this website are in euros and include VAT unless expressly stated otherwise. We try to ensure that all pricing information on our website is accurate but occasionally errors may occur.  We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.  If the actual price of the item is higher than that displayed on the website at the time you placed your order, we will contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.

Payment

Pharmaher Healthcare uses Stripe and PalPal to process order payments

In providing payment or payment details via PayPal, you confirm that you are authorised to use the PayPal account and details and authorise us or the payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms.

 
On checkout you will be directed to the PayPal payments page. Form here you will be guided through how to pay for your items. You do not need to be an existing PayPal account holder to pay for your items via PayPal.
 

Accuracy of Information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser that you view on screen may differ from the actual colours of products supplied. 

 

Changing / Cancelling an Order

Should you be dissatisfied with your expected delivery time you can cancel your order at any time prior to the order being shipped and you will receive a full refund. Once your order has been shipped and handed over to our courier it cannot be cancelled.

Should you wish to return an item you have received you can do so following the instructions in our returns section which can be found at the bottom of the homepage. Returns will be at your own cost.

Delivery

Delivery costs will be added to the cost of your order. 

Delivery costs are as follows: 

Delivery Method

Cost

    Estimated Delivery Time

Standard Delivery (Courier)

€6.99

    5 Working Days

Delivery on Orders over €30

FREE

    5 Working Days

Business Days are Monday – Friday (excluding bank and public holidays). 

We aim to despatch orders within 2 days of confirming your order.

Please ensure that your delivery address is correct (including postcode) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Delivery timescales are approximate and subject to availability. We cannot give any guarantees as to the precise timing of a delivery. We do not take responsibility for delays once the products have been dispatched from our warehouse by courier. 

Courier Service

Our delivery partners DPD are responsible for the prompt delivery of your goods. You will receive a text message informing you of a 2 hour window wherein your package will be delivered. Please note that a DPD representative may need to contact the phone number you provided in order to obtain directions and complete delivery. Also a signature is required to complete delivery.

Delays in Receiving Goods

Products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the Products become your sole responsibility.

Pharmaher Healthcare Ltd will not be held responsible for any delays incurred due to adverse weather conditions.

 

Right to Cancel 

If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to return the ordered item.  You can let us know by either (i) returning the items within the 14 day period at your own cost or 2) by contacting us regarding your desire to return the items within the 14 day period:

Email: orders@pharmaher.ie
Call: 041 9882255 (Mon – Friday 9am to 5pm)

Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging.  

Items must be returned in the condition you received them.  For health protection and hygiene reasons,  we are unable to offer refunds, replacements or exchanges on   any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty). 

Returning Goods 

You can return your items either by post or courier. Returns must be received by us within 14 days of you notifying us that you wish to return your items.

To return items by post or courier, please repackage them carefully and send them back to

Returns Department,  Pharmaher Healthcare Ltd, 12E Duleek Business Park, Duleek , Co Meath, Ireland A92 Y594

No responsibility can be accepted or items that are lost in transit so it is recommended that all items are returned via recorded delivery. Returns are at your own cost.

Refunds

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and can take up to 5 business days to be credited to your account, depending on your card provider.

We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on returns of part-orders.  If you do not receive your refund within 14 days of us receiving the returned items, please contact orders@pharmaher.ie

Faulty Goods

In the unfortunate event that any item that we have supplied is faulty or has been damaged in transit, please contact us as soon as possible after receiving the item.  We will require details of the damage or fault and also the order reference number relating to the item.  If you contact us within 30 days and supply the requisite information, we will either refund the cost of the item (including any delivery charges incurred) or replace or repair the item free of charge.  This does not apply to items that have failed due to wear and tear. 

A notification of damaged or faulty products after 30 days from the date of delivery will be considered on a case by case basis.  A full refund or replacement is not guaranteed after the expiry of the 30 day period.  Any goods notified to us as being damaged or faulty after 6 months from the date of delivery will not be refunded or replaced.

 

The following are the terms and condition for use of the Pharmaher Healthcare website (‘the Website’). Access to and use of this website is provided subject to the Terms and Conditions of Use below which you should read carefully. By accessing this website you hereby accept same. While Pharmaher Healthcare has taken all reasonable steps to ensure the accuracy and completeness of the information on the pages of this site it can accept no legal liability in respect of any inaccuracy or incompleteness in such information.

Pharmaher Healthcare is NOT responsible for the contents of any off site pages referenced or linked to. Product images are a representation – actual products, in some cases, may appear different once delivered (packaging, colour etc)

Privacy Policy

Pharmaher Healthcare  respect your right to privacy and comply with our obligations under the relevant Irish and European Data Protection Acts. The purpose of stating our web site privacy policy is to outline how we deal with any personal data provided to us while visiting this web site. If you are not happy with any element of the policy set out below you should refrain from use of this web site. For more information on our privacy policy, please visit the Privacy Policy page.

Price of Goods

The price listed on the Website (‘ the Price’) for Pharmaher Healthcare products (‘ the Products’) will be as stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the Website is wrong. Prices advertised online may not reflect in-store prices and should be treated as online exclusive prices in this case.

Promotions and offers

Offers online may not be available in store. 

Accordance with Specification 

It is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the products.

Safety 

If any manuals, patient information or safety instructions are provided with the products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the products or are unsure of your abilities, you should always seek expert advice and assistance.

Disclaimer of Warranties

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Limitation of Liability 

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200 or the equivalent amount in sterling.

Proprietary Rights to Content

You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Modification of Terms

We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

Accessing our Website

The material on this website is directed solely at users accessing the website from Ireland. We make no representations that the materials on this website are appropriate or available for use in locations outside Ireland. If you choose to access this website from outside Ireland you do so at your own risk and are responsible for compliance with the relevant laws of your jurisdiction.

General

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.

By using this website you are agreeing to the Terms & Conditions of Use and you agree to comply with them. 

If you do not agree with them, you must leave this website.

If you have any queries or have a complaint regarding this website or any of the services provided on this website, please contact us by one of the following methods:

Telephone: 041 9882255
Email: info@pharmaher.ie
Post: Pharmaher Healthcare Ltd, 12E Duleek Business Park, Duleek, Co Meath , A92 Y594